How can we help?

Contact us

E-mail: contact@abacustechdesign.com
Hours: Monday to Friday. We respond within one business day.

To help us answer in one round trip, include:

• Your center's name and the e-mail address you sign in with.
• What you were trying to do, what you expected, and what happened instead.
• A screenshot if you can. Please crop out children's and families' details.

For families

• Questions about a form: what a form asks, deadlines, and your child's enrollment are set by your child care center. Please ask your center first.
• Your invitation: your center sends it by e-mail. If you cannot find it or the link no longer works, ask your center to send a new one.
• Signing in: use family sign in with the e-mail address and password you chose. If you forgot your password, choose “Forgot password?” on that page and we will e-mail you a one-time reset link.
• Changing your e-mail address: sign in and open Account. We send a confirmation link to the new address before the change takes effect.
• Families never pay for Abacus Forms. If anyone asks you to pay for it, tell your center and write to us.

Center staff: signing in

• Sign in at office sign in. If you forgot your password, choose “Forgot password?” on that page and we will e-mail you a reset link.
• New staff members receive an e-mail invitation to set their password. If it has expired, any staff member can resend it from the Staff page.

Center staff: adding and removing staff

Every office staff member has their own sign-in. Any staff member can invite a new colleague from the Staff page and deactivate a leaver's account there. Only your center's account owner manages billing. Please do not share a sign-in between people.

Billing questions

• Abacus Forms costs $249 per month per center after a 30-day free trial. The Pricing page answers the common questions.
• Start, update your card, download receipts, or cancel: your center's account owner opens the Billing page in the office. Billing → Manage billing opens your Stripe billing portal. Your subscription is billed by Abacus Tech Design LLC through Stripe.
• Refunds: we do not give partial refunds for unused time after you cancel. If you believe you were charged in error, write to us within 30 days of the charge. The Terms of Service have the details.

Getting your records out

• Staff can download the signed PDF of any child's completed packet from that child's enrollment in the office.
• For a full export of your center's forms, families, and answers, your account owner writes to contact@abacustechdesign.com from their sign-in address. We confirm the request with the owner and send a private, time-limited download link.

Closing your center's account

1. Download or request an export of anything you need to keep (see above).
2. Cancel your subscription from Billing → Manage billing, if it is still active.
3. From the account owner's sign-in address, e-mail contact@abacustechdesign.com asking to close the account. We confirm with the owner before anything is deleted.
4. What we delete and what we keep is set out in the Privacy Policy.

Reporting a security issue

If you believe you have found a security vulnerability, e-mail contact@abacustechdesign.com with “Security” in the subject line. Please do not test against any center's or family's data. We acknowledge reports within one business day and keep you informed while we fix the issue.